Account Status

The Subscriptions & Orders Summary option on the Service Options menu lists your digital magazine subscriptions, expiration date and status for each. It also provides a quick glance at what subscriptions have expired or will soon expire and gives you the opportunity to conveniently renew online.

Account Settings provides details about your personal profile, such as your name and billing information, and gives you the opportunity to update such information.

Change of Address

You can update your credit card billing address easily by signing in to your subscription account through clicking the "Billing Address" link from the Service Options menu.

 

Billing/Payment

You can make a payment online quickly and easily on our customer service website by signing into your subscription account and clicking the “Make a Payment” option from the Service Options menu. Or submit a payment by mail by referencing the mailing address information in the “Contacting National Geographic” section above.  You may also make a payment over the phone by contacting customer service.

 

Renewals

Login to the customer care website and renew your subscription or gift subscriptions. Your renewal order will be added to the end of your current subscription. We will contact you well in advance of your subscription expiration date by email so that you will not miss any future issues.  Renewal orders should be received at least 8 weeks prior to subscription expiration to ensure your issues will be delivered without an interruption in service.

 

For members who reside outside the U.S. and Canada, if you're having trouble renewing your subscription online you may contact us through one of our international offices by referencing the “Contacting National Geographic” section above.

 

Cancellation

Outside the U.S. and Canada

You may contact us through one of our international offices. Please check our Contact National Geographic section for a listing of offices and information. If you require further assistance, please contact us by at ngmintl@subscription.co.uk

 

Damaged Print Issues

Outside the U.S. and Canada

Visit the Subscriptions & Orders Summary option on the Service Options menu to report a damaged issue and receive a replacement issue. If your issue frequently arrives damaged and your mailbox is sufficiently sized, then check with the post office to see if the magazine arrives in good condition. If it does not, then please contact us by e-mail. Replacement issues should arrive in 3-6 weeks. 
 

 

Late or Missed Print Issues

U.S. and Canada

If you have missed an issue, we may have an incorrect address on file. Please verify your address. Your magazines may also have stopped being delivered due to nonpayment.  Please also check the payment status on your account. Any outstanding balance on your account will be listed on the page.

If none of these explanations apply, please login to report the missed issue. Your subscription will be extended to make up for the missed issue. If you would prefer to receive a replacement issue, please contact us by e-mail. 

Duplicate Subscriptions

If you are receiving duplicate copies of National Geographic, please contact us by phone at 1-800-647-5463 or by e-mail.

 

How to Order or Give a Gift:

Please visit: http://nationalgeographic.com/subscribe/magazines/

Foreign Language Edition Information - Print Editions

National Geographic works with publishers around the world to produce foreign-language editions. Note: English-language subscriptions cannot be exchanged for non-English subscriptions. However, you may cancel a current membership and order a foreign-language edition. For more information, please visit www.nationalgeographic.com and select your country at the top right of the page.

National Geographic Magazine Digital Edition Subscriptions

Activate access to National Geographic magazine's digital edition and enjoy everything you get in print, plus:

  • Watch feature stories come to life in fun and fascinating videos.
  • Listen as our explorers share stories in their own words.
  • See more amazing photos we couldn't fit in our print edition.
  • Get full access to over 125 years of National Geographic online archives.

 

What is included in a subscription?

There are several subscription options for National Geographic magazine:

  • Print-Only includes National Geographic magazine delivered to your mailbox.
  • Digital-Only includes National Geographic magazine digitally delivered to select devices. Click here for a list of devices for which National Geographic is currently available (subscriptions ordered direct from the publisher).
  • Print Plus includes both the Print and Digital editions of National Geographic magazine.

 

What is the Online Archive?

National Geographic online archive includes access to over 125 years of digital back issues. Click here to access the online archives. 
 

  1. How do I get access to the Online Archive? 
    Access to the Online Archive requires having a subscription to National Geographic magazine. If you have not already set-up an account, you can do so by clicking here.


 

  1. Forgot your password? 
    Click here to reset your password. Access to the online archives requires the same username and password as your digital account.

 

How do I upgrade, change, or cancel my subscription?

Please contact customer service by emailing us or by phone.

 

What issues am I entitled to as part of my digital subscription to National Geographic magazine?

You are entitled to available issues as far back as the start of your subscription or that we have published in the library. 
 

Do my issues expire?

No. Any purchased digital issues or issues available as part of your subscription are yours to keep (Unless you delete the downloaded version from your device). 
 

Besides being available on iPad® and iPhone®, where else is National Geographic magazine digital edition available?

National Geographic is also available from a variety of third party vendors. Please shop each vendor directly via the following links: 
 

 

Can I purchase single copies of National Geographic magazine digital edition?

Single copies may be purchased through each vendor's newsstand. 
 

How do I cancel the digital subscription I purchased through Apple Newsstand, Amazon Appstore, Google Play or another third party vendor?

You will have to cancel your subscription by contacting the digital partner through whom it was purchased. 

iPad and iPhone Support

For the best app experience, please ensure that you have the most recent version of iOS and of the app. The app requires iOS6 or higher. 
 

How do I setup my existing subscription on my iPad or iPhone?

To setup digital access and see what devices are available, please visit: www.ngm.com/getdigitalaccess

I recently updated my app or purchased a new iPad or iPhone and cannot sign in.

If you subscribed via iTunes you do not have to sign in. You will have to restore your subscription with your Apple ID. 
 

  1. Tap the Library icon on the bottom of the screen.
  2. Tap the Gear Icon on the upper right corner.
  3. On iPad, select Restore All Purchases.
    On iPhone, tap Preferences, then Restore All Purchases.
  4. Tap Restore.
  5. Enter your Apple ID password. (Forgot your Apple ID password? You can reset it at appleid.apple.com.)


If you subscribed elsewhere, have a digital account, and cannot sign in, follow the troubleshooting points below.

  • Your username is the full e-mail address you provided when your account was created.
  • Most login problems can easily be resolved by resetting your password. Reset it by tapping Help at the bottom of the screen. Then tap Forgot Password.
  • When resetting your password a confirmation code will be e-mailed to you to be used in creating your new password.
  • Check your spam folder if you are not receiving your password reset e-mail.
  • Passwords are case sensitive and cannot contain special characters.
  • Make sure it says Sign Out in the upper corner. If not, you will need to log in with your username and password to access your digital issues.

 

I downloaded the app but cannot locate it on my iPad or iPhone's desktop.

The National Geographic magazine App downloads to Newsstand, which has its own icon on the iOS desktop. Tap the Newsstand icon and find the National Geographic magazine App in the Newsstand shelf. 
 

Issues that I purchased within the app say "buy" instead of "download".

If you have a digital account, you will have to sign into your account. 
 

  1. Tap the Library icon on the bottom of the screen.
  2. On iPad, tap the Sign In button on the upper left corner.
    On iPhone, tap the Gear Icon on the upper right corner, then tap Sign In.
  3. Enter your e-mail address and password. (Forgot your password? Click here.)
  4. Tap Sign In.


If you subscribed via iTunes, you will have to restore your subscription with your Apple ID.

  1. Tap the Library icon on the bottom of the screen.
  2. Tap the Gear Icon on the upper right corner.
  3. On iPad, select Restore All Purchases.
    On iPhone, tap Preferences, then Restore All Purchases.
  4. Tap Restore.
  5. Enter your Apple ID password. (Forgot your Apple ID password? You can reset it at appleid.apple.com.)

 

I have signed into the app or restored, but the app still says "buy" instead of "download" issues.

Follow these steps: 
 

  1. Double tap the round Home Button on the bottom front of your iPad or iPhone.
  2. Close the app by swiping it upward.
  3. Re-open the app.

 

My digital edition issue is not downloading.

  • Make sure you are connected to a Wi-Fi network with active internet access.
  • Make sure your iPad or iPhone does not go to "sleep" while your issue is downloading.
  • Using your 3G, 4G, or LTE connection is not recommended.
  • Make sure that you have enough free storage space on your iPad or iPhone.

 

Why is my iPad and iPhone only allowing me to download 6 issues?

The 6 issue limit is a feature of the app to save space on your device, so that our magazine does not monopolize all of your device's memory. You can disable this feature, called Auto Archive, via the gear icon in the upper right hand corner of the Library view of the application. 
 

How do I delete an issue?

On iPad:

  1. Tap the Library icon on the bottom of the screen.
  2. Tap the Gear Icon on the upper right corner.
  3. Tap Remove Issues.
  4. Choose the issues you would like to delete and tap Remove.


On iPhone:

  1. Tap the Library icon on the bottom of the screen.
  2. Swipe from left to right over the issue you wish to delete.
  3. Tap Remove.

 

How do I re-download an issue that was deleted?

In order to re-download a previously deleted issue, go to the Library and tap the download button (cloud icon) that appears under the cover. 
 

How do I enable automatic downloads for my issues?

Follow these steps:

  1. On your iPad or iPhone's home screen, tap Settings.
  2. In the left navigation bar, tap General.
  3. Tap Background App Refresh.
  4. Find the magazine for which you would like to enable automatic downloads and slide its toggle switch so that it is green.

 

I recently purchased a new iPad or iPhone. Are my issues still available to me?

Yes, your issues are still available. 

If you have a digital account, you will have to sign into your account. 
 

  1. Tap the Library icon on the bottom of the screen.
  2. On iPad, tap the Sign In button on the upper left corner.
    On iPhone, tap the Gear Icon on the upper right corner, then tap Sign In.
  3. Enter your e-mail address and password. (Forgot your password? Click here.)
  4. Tap Sign In.


If you subscribed via iTunes, you will have to restore your subscription with your Apple ID.

  1. Tap the Library icon on the bottom of the screen.
  2. Tap the Gear Icon on the upper right corner.
  3. On iPad, select Restore All Purchases.
    On iPhone, tap Preferences, then Restore All Purchases.
  4. Tap Restore.
  5. Enter your Apple ID password. (Forgot your Apple ID password? You can reset it at appleid.apple.com.)

 

I have a first generation iPad and cannot upgrade my app. What should I do?

Although you will be unable to update the app, you will continue to receive new issues on the previous version of the app. However, if you delete this version of the app, you will not be able to re-download it.